PRIVACY POLICY

Last modified: 2025-10-28 11:22:24 (UTC)

At Openly Limited (“Openly”, “we”, “our”, or “us”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and other online services (collectively, the “Services”).

1. Company Information

2. Information We Collect:

We may collect and process the following types of personal data:

• Identity data (name, username, title, date of birth, gender)
• Contact data (email address, postal address, phone number)
• Payment and transaction data (details of tickets or events purchased)
• Technical data (IP address, login data, browser type and version, device information)
• Usage data (information on how you use our website and Services)
• Marketing and communication preferences

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and operate our Services (including ticket sales, event listings, and user accounts)
• To process transactions and send confirmations or updates
• To communicate with you about your account, purchases, or enquiries
• To improve our Services, website, and customer experience
• To send marketing communications (only where you have consented)
• To comply with legal obligations or protect our legal rights

4. Legal Basis for Processing

We process personal data only when permitted by law. The legal bases we rely on include:

• Performance of a contract (e.g., when you purchase tickets or create an account)
• Compliance with legal obligations
• Legitimate interests (e.g., improving our Services and preventing fraud)
• Consent (e.g., for marketing or non-essential cookies)

5. Sharing Your Information

We may share your information with:

• Payment processors and service providers who assist us in delivering our Services
• Compliance with legal obligations
• Regulatory authorities or law enforcement agencies where required by law
• We do not sell your personal data to third parties.

6. International Transfers

If we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place (such as standard contractual clauses or adequacy decisions) to protect your data.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.
When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

You have the following rights under UK data protection law (UK GDPR and Data Protection Act 2018):

• Access your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (for consent-based processing)

To exercise these rights, please contact us at support@openly.live.

9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse site usage, and assist in marketing efforts. You can control cookie preferences through your browser settings or our cookie consent tool.

11. Children’s Privacy

Our Services are not directed at individuals under 16 years old. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so we can delete it.

12. Changes to This Policy

Openly Limited may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “last modified” date. Continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Openly Limited
30 Waun Ddyfal Heath, Cardiff CF14 4PT, Wales
Email: support@openly.live