REFUND POLICY

Last modified: 2025-10-28 11:22:24 (UTC)

At Openly Limited (“Openly”, “we”, “our”, or “us”), we aim to ensure customer satisfaction when purchasing tickets or services through our platform.
This Refund Policy explains when and how refunds may be issued.

1. Event Cancellations or Changes

If an event is cancelled, customers will receive a full refund for the ticket price (excluding any non-refundable booking fees unless required by law). If an event is rescheduled or significantly changed, you will be offered the option to attend the new date or receive a refund.

2. Customer-Initiated Refunds

Refunds will not be issued for personal circumstances (e.g., change of plans, illness, missed events) unless otherwise stated by the event organiser. However, we may consider exceptional cases at our discretion.

3. How We Use Cookies

We use cookies to:
How to Request a Refund To request a refund, please contact us at support@openly.live with your order number and reason for the request. Refunds will be processed to the original payment method within 5-10 business days once approved.

4. Non-Refundable Items

Certain products or services (e.g., digital downloads, booking fees, or charity donations) may be non-refundable. These will be clearly stated at the point of purchase.

5. Third-Party Events

For tickets sold on behalf of third-party organisers, refunds will be managed according to the organiser’s own refund terms.

6. Contact Us

If you have questions or concerns about your refund, please contact:

Openly Limited
30 Waun Ddyfal Heath, Cardiff CF14 4PT, Wales
Email: support@openly.live